If you’re looking to learn more about Edylinn’s background, team, processes, or methodologies, you’ve come to the right place. If you can’t find the answer to your question, feel free to reach out to us directly for assistance.
About Edylinn
How long have you been in business?
With over 35 years of experience in IT consulting and software development, Edylinn has successfully completed more than 4,000 projects and served over 1,300 clients, ranging from startups to Fortune 500 companies, since our founding in 1989.
What services do you provide?
At the core, ScienceSoft is an IT consulting and software development company. Our broader service scope covers:
- IT consulting
- Software development
- Testing and quality assurance
- Application modernization
- Application integration
- App management
- Software evolution and support
- Data analytics and AI
- Cloud enablement
- Digital transformation
- Managed infrastructure services
- Help desk services
- Cybersecurity services
- Team augmentation
Where are you located? Do you offer on-site services?
With a deep understanding of the regions we operate in, we ensure our software meets both global and local standards and regulations. These include, but are not limited to, HIPAA for healthcare data protection in the US, GDPR for data privacy in the European Union, and SAMA regulations for financial operations in Saudi Arabia.
We are always available for on-site visits to better serve our clients.
How big is your team?
Edylinn is made up of a diverse team of over 750 professionals, including IT consultants, project managers, solution architects, software developers, QA engineers, cybersecurity and DevOps specialists, data scientists, compliance consultants, and more. More than 50% of our team consists of senior-level experts, bringing extensive experience and expertise to every project.
What types of customers do you serve?
We work with a wide range of clients, including mid-sized and large enterprises, institutions, product companies, managed service providers (MSPs), and startups.
What industries do you specialize in?
Edylinn has hands-on experience across more than 30 industries, allowing us to deeply understand the unique risks, opportunities, and IT best practices within each sector. These include:
- Healthcare
- Banking
- Lending
- Investment
- Insurance
- Payments
- Retail
- Manufacturing
- Information Technologies
- Oil and Gas
- Telecommunications
- Logistics and Transportation
- Professional Services
- Marketing and Advertising
- Public Services
- Construction
- Education
- Travel and Hospitality
- Consumer Goods
- Entertainment, and more.
Can you provide examples of projects you've completed in my domain?
Discover Edylinn’s past projects on our case studies page. Use the filters to find projects that align with your industry and specific needs. For more detailed information or references, feel free to contact us directly. We’d be happy to provide all the information you need to make an informed decision about our services.
What technologies do you work with?
The Edylinn team is skilled in a wide range of technologies, including Python, Java, C#, .NET, PHP, Golang, JavaScript, React Native, Swift, Objective-C, Kotlin, as well as cloud platforms like Azure, AWS, and GCP. We also work with technologies such as Kafka, Spark, Hadoop, Docker, and Kubernetes. Additionally, we have expertise in advanced technologies like blockchain, AR/VR, AI/ML, and IoT. For a full list of the tools we work with, visit our dedicated Technologies page
Do you have partnerships with other technology vendors?
We maintain long-term partnerships with leading technology providers, including Microsoft, AWS, Oracle, Adobe, and ServiceNow. Feel free to visit our dedicated page: Our Partners.
Do you have client testimonials?
Over 150 satisfied clients have shared their positive experiences working with Edylinn. We also have more testimonials available upon request. For further insights into Edylinn’s performance, you can find 37 detailed reviews on Clutch.
Pricing
What is your pricing model?
We offer a range of pricing models to suit different project needs, including time and materials (T&M), T&M with a cap, fixed price, monthly subscription fee, or per-ticket fee. Learn more: Pricing Models at Edylinn.
How much will a specific service cost?
For a free ballpark estimate, visit our dedicated pricing page, where you’ll find cost configurators for most of our solutions and services. If you’d like a customized quote, don’t hesitate to contact us via email, phone, live chat, or our contact form.
I have a specific project in mind. How can I get a project estimate? Can you provide a detailed breakdown of the project cost?
If the estimate aligns with your general budget, we highly recommend obtaining a detailed cost breakdown (our standard practice). This will provide you with a precise, tailored quote. The process involves several calls or meetings to understand your specific requirements, explore effective solutions, and adjust the estimates accordingly. Typically, this process takes 1–2 weeks, depending on the complexity and the number of meetings required, with 2 to 5 iterations. If you have a detailed project specification or RFP document, this can speed up the process, as it reduces the time needed for risk assessment and information gathering.
What is your minimal project size?
For software engineering, our minimum engagement starts at $50,000 for custom software developed from scratch and $20,000 for low-code, platform-based solutions.
In data analytics, our consulting services begin at $10,000, while solution implementation projects start at $20,000.
For help desk and managed IT services, we offer packages starting at $3,000 per month.
Our SharePoint implementation and consulting services are available starting at $15,000.
We understand that entering into a new partnership is a significant decision. That’s why we’re open to starting with smaller-scale trial projects. These allow you to experience the quality of our work and the value we can bring to your business before committing to a larger engagement.
If you have specific needs or ideas in mind, we’d be happy to discuss how we can tailor our services to meet your requirements.
Do you offer project estimates for free?
Yes, we offer free project estimates as part of our commitment to transparency and client satisfaction.
Discussing a Potential Project
I have a project in mind. Who should I contact to discuss it?
Choose the method that’s most convenient for you:
- Live Chat: Ideal for quick questions or service details, with an average response time of just 30 seconds.
- Email: Reach us at contact@edylinn.com or use any contact button on our website. We typically respond within 1–2 hours during business hours, or within one business day on holidays and weekends.
- Phone: Call us at +1 214 306 68 37 or +1 972 454 47 30 for the fastest response. We’re available 24/5.
Learn more: How to Start
How can I book a meeting with a specialist?
To arrange a meeting with our experts, you can:
- Use Live Chat: For immediate assistance.
- Email Us: At contact@edylinn.com.
- Call Us: Directly at +1 214 306 68 37 or +1 972 454 47 30 for a quick response.
Our communications team will connect you with the appropriate specialist. To ensure a productive meeting, please provide a brief description of your project along with any specific questions or topics you’d like to discuss. With this information, our experts can come fully prepared to address your unique needs.
How do you sign NDAs? Can you use my preferred NDA template?
The NDA text is usually a collaborative effort. Our legal team provides standard NDA templates that ensure comprehensive protection for all parties. We’re happy to start with our template and make adjustments to address your specific needs. If your organization has its own NDA template, we’re open to reviewing and signing it, provided it aligns with our policies and legal requirements.
How do you estimate timelines for new projects?
Our timeline estimation process begins with defining the project scope, a critical step in understanding your requirements and objectives. Once the scope is established, we break the project down into smaller, manageable tasks. This detailed breakdown allows us to accurately estimate the effort required for each component, identify dependencies, anticipate bottlenecks, and explore opportunities for efficiency. This approach also helps us plan resource allocation effectively.
- Small Projects: The initial phase of scope definition, task breakdown, and team assembly typically takes a few days to 1–2 weeks.
- Medium-Sized Projects: This phase may extend to 2–4 weeks, depending on the complexity.
- Large Projects: For highly complex or multi-phase projects, the planning stage can take 1–2 months. These projects often involve significant team coordination and in-depth risk and dependency analysis.
This thorough planning ensures realistic timelines and smooth project execution.
Can you help with the feasibility study?
We fully understand the importance of evaluating the practicality and potential success of your project before taking the next steps. Our process involves an in-depth analysis of the technological, economic, and operational aspects of your IT initiative to ensure it is viable and sustainable for the long term.
Learn more:
- Feasibility Study in Software Development
- Feasibility Analysis for Outsourced vs. In-House Software Development
Starting a Project
Can you join our project at any stage?
Edylinn can seamlessly integrate into your project at any stage—whether it’s during early design, ongoing development, or post-launch support. Our experts are adept at quickly aligning with your project’s goals, workflows, and tools, ensuring a smooth and effective transition.
How will you integrate into our IT infrastructure?
At Edylinn, we prioritize deploying essential services directly within your environment to give you full control over data and processes while adhering to your security and compliance requirements. By granting our team guest access to your cloud tenants, such as Microsoft Entra ID or AWS Identity and Access Management, we collaborate effectively while maintaining clear boundaries and accountability.
To streamline operations, we synchronize our ticketing system with yours for transparent issue resolution. When needed, we create custom APIs or middleware to enable seamless data exchange between systems. Our development teams also integrate with your existing development and deployment pipelines—using tools like Jenkins, GitLab, or Azure DevOps—to ensure efficient code integration and deployment.
To uphold your security standards, we use secure access methods such as VPNs, role-based access control (RBAC), and single sign-on (SSO). These measures ensure secure, efficient collaboration without compromising your policies.
How does the project onboarding usually look like?
Learn more: Edylinn’s Onboarding Process for Different Cooperation Models
Can you take over the project from a different IT vendor?
We’ve got you covered. Our process begins with a comprehensive audit of the existing project documentation, software, data storage, security tools, network, hardware components, development environments, and deployment pipelines. This helps us understand the current project state and identify priority areas.
We then perform a knowledge transfer, working closely with the previous provider (if applicable) to ensure a smooth handover. This includes detailed walkthroughs of the project setup, architecture, and any known issues.
To ensure an effective transition, we use a phased approach, starting with non-critical systems and environments. Regular updates and open communication with all stakeholders help address concerns, align expectations, and keep everyone informed on progress.
Learn more: Edylinn’s Approach to Taking Over IT Projects from Other Vendors
Service Delivery
Do you sign an SLA?
At Edylinn, we formalize our commitments through a service level agreement (SLA) that clearly defines:
- The scope of services provided.
- Project timelines and key milestones.
- Metrics to evaluate efficiency, quality, and performance.
- Procedures for managing changes effectively.
- Processes for issue reporting, escalation, and resolution.
- Penalties for any failure to meet agreed-upon standards.
This ensures transparency, accountability, and alignment with your expectations.
How do you handle software licensing?
Our services include supporting clients with the procurement and management of software licenses, such as those from Microsoft and AWS. This includes:
- Negotiating with vendors on your behalf to secure the best pricing and terms.
- Ensuring that licenses match the project’s scale and duration, preventing under- or over-licensing.
- Ongoing monitoring and management of software licenses to optimize efficiency, including reallocating unused licenses, leveraging volume licensing agreements when advantageous, and recommending cost-effective alternatives without compromising functionality.
- Providing detailed reports on software licensing status, including inventory, usage patterns, and optimization recommendations.
Do you offer a trial period for your services?
How do you handle communication and collaboration across different time zones?
As a global IT outsourcing partner, Edylinn has honed effective communication strategies to manage distributed operations. With 35 years of experience, we address time zone challenges by using both synchronous and asynchronous communication tools, ensuring transparency and setting clear expectations for response times. We maintain a 2–6 hour overlap in work hours across all team members to foster collaboration.
To meet client needs, we offer resources in the same or local time zones, especially for roles such as business analysts and product owners. Additionally, our help desk services are fully aligned with your business hours to ensure uninterrupted support.