Kiosk software is designed to deliver specific customer service functionality through publicly accessible kiosk units or systems. It enables automated interactions, allowing users to perform tasks such as payment processing, order placement, photo printing, cash withdrawals, and other service actions. By streamlining these processes, kiosks help enhance user satisfaction while reducing customer service costs.
Interactive Kiosk Software Development
With 35 years in software development, Edylinn provides professional consulting on implementation of kiosk solutions.
Information display and media playback
Advertising, informational or navigational audio-video content (core feature of digital signage kiosk software).
Touch screen input
On-screen keyboard input, interaction with on-screen UI elements, e-signatures.
Physical keyboard input
Processing of input data, use of basic control buttons (Ok, Cancel, Back).
Automatic onsite printing
Printing tickets and receipts to confirm service operations.
Billing
Performing money transactions by reading a credit/debit card and processing payment (e.g., banking kiosk software for banks).
Cash disbursement
Money issuing, whether as bank account withdrawal or as change for a paid purchase (e.g., for kiosk software for banks).
Order placement
Ordering a product from a given menu (e.g., for restaurant kiosk software).
The Essence of Kiosk Software
Architecture of Kiosk Software
Digital kiosk software architecture varies depending on the kiosk purpose and functionality. The key elements of Edylinn’s typical kiosk solutions are a client application and controller software, which contains the business logic of the kiosk solution. Both software parts can run from one device with high processing power (a kiosk unit, a Mac computer, etc.) or reside in two closely located devices: a client app installed on any (usually portable) device and a controller on a standalone mini PC (Raspberry Pi, Intel NUC, etc.). Kiosk software can either independently handle customer requests or securely communicate with the cloud server to process a request (e.g. banking kiosks). Communication with cloud is also necessary for kiosk software to upload activity reports or error logs to the cloud database and for kiosk administrators to perform maintenance via a cloud-based kiosk management software.
Kiosk UI Samples
Important Kiosk Software Integrations
Edylinn’s experience has proven that proper integrations are crucial for a kiosk solution’s stable, secure, and effective performance. Below are the most popular integrations Edylinn encounters in its kiosk projects:
- Controller software – to power a client app or apps used by customers with functional logics; communication is local, established via cable connection or Bluetooth/Wi-Fi.
- Cloud – to allow a kiosk system access to the main cloud server (to process operations in case of banking and payment software), enable communication with the cloud database (for log collection/analytics) and remote control of kiosk software by an administrator; established via Web APIs.
- Peripheral hardware (portable card readers, RFID band printers, etc.) – to enable the use of portable devices in kiosk systems that function on consumer tablets/PCs. Integration established via specific drivers.
- Point of Sale (POS) software – to enable communication with main POS software, letting a customer place an order and send a payment; realized with the help of POS-specific APIs.
Success Factors of Kiosk Software
To make sure that a kiosk solution will help you achieve your business goals and get reasonable ROI, Edylinn recommends to pay special attention to the following aspects:
Sustainable performance
The key advantage of kiosks is their minimal need for regular attendance, making it essential for kiosk software to be sustainable and fail-proof, requiring minimal administrator involvement. At Edylinn, we design controller software that performs basic self-checks and runs automated troubleshooting to fix common issues. In the event of a serious failure, we develop a backup system that promptly notifies the maintenance team and provides error logs for quick resolution.
Functional growth and scalability
In our kiosk solutions, Edylinn ensures agile and continuous functionality expansion, allowing businesses to adapt iteratively to changing customer needs and deliver relevant services. We prioritize ease and convenience of future upgrades during the architecture design of kiosk software, ensuring that new features can be rolled out quickly to keep pace with evolving requirements.
Regulatory compliance
Depending on the kiosk’s functional specifics and its location, Edylinn ensures that the kiosk software fully complies with all relevant regulations, such as ADA, HIPAA, GDPR, and PCI, to meet legal and security requirements for both accessibility and data protection.
Kiosk Software Solutions: Success Story by Edylinn
Kiosk solution for in-store headphone check
- Kiosk client app for Android tablets for choosing a track in a playlist. Controller software on Raspberry Pi.
- Web administration app on PHP with smart graph analytics for effective sales planning.
Why Kiosk Software is Usually Custom by Definition
Off-the-shelf kiosk software often fails to accommodate the diversity of kiosk systems, each with different hardware, functionality packs, and integration needs. Additionally, these out-of-the-box solutions are challenging to evolve and upgrade, limiting long-term growth—a key factor for success.
Edylinn has found that a customized solution, designed to be compatible with any hardware, offers much easier evolution and functional updates. Tailored to your specific business needs, a custom solution not only meets customer demands but also delivers higher ROI by providing flexibility and scalability.
Custom Kiosk Software Implementation
Edylinn offers both consulting on and implementation of custom kiosk software.
Kiosk software consulting
Full business case creation. Definition of custom kiosk software features. Costs and development schedule estimates. Kiosk system architecture design. Detailed plan of integrations (with cloud, hardware, POS, etc.). Assistance with hardware choice. Interactive UX prototype as a PoC.
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Custom kiosk software development
Kiosk software consulting and development project planning. UX and UI design of client and web admin apps in full compliance with ADA and WCAG. Development and QA of a custom kiosk software solution (client app + controller software kiosk management web app). Deployment and integration with cloud, peripheral devices, POS, etc. Continuous kiosk software support and evolution.
Go for consultingAbout Edylinn
ScienceSoft is a global IT consultancy and software development provider with 33 years of experience, headquartered in McKinney, Texas, US. Our top priority is achieving project goals, even when faced with time and budget constraints, as well as changing requirements. You set the goals, and we drive the project to bring them to life.
We specialize in developing custom kiosk software solutions to help businesses enhance customer acquisition and satisfaction, while optimizing customer service and reducing costs. As an ISO 9001 and ISO 27001-certified company, we apply rigorous quality and data security management systems to ensure the highest standards for your project.