Managed IT Services
With 35 years of experience in IT, Edylinn can be your trusted partner for monitoring, troubleshooting, and evolving all or any components of your IT infrastructure. We ensure transparency in both processes and costs by documenting the service scope and KPIs in a detailed SLA.
Flexible cooperation models
Edylinn is a comprehensive MSP provider, capable of managing all aspects of your company’s IT operations. We also support co-managed partnerships, sharing responsibilities with your internal IT team or other IT service vendors as needed.
SLA-based service delivery
We foster transparency and build trust by documenting and signing an SLA that outlines the services to be delivered, the terms, and the KPIs.
24/7 availability and fast responsiveness
We monitor your infrastructure’s health 24/7. Typically, we can implement urgent fixes within 8 hours and deliver new functionality within 1 day to 2 weeks.
Smooth communication
We tailor our communication to your preferences, agreeing on the best tools, level of detail, and timing. If your team speaks a language other than English, we will assign a contact person who speaks your language.
Knowledge transfer
Guaranteed quality and data security
In delivering managed IT services, we prioritize quality to ensure you get the maximum value from your partnership with Edylinn. Your data remains secure with us thanks to our ISO 27001-certified information security management system, which is built on robust security policies, processes, advanced technologies, and a team of skilled professionals.
One Team for All Your IT Tasks
A managed IT services provider (MSP) is a third-party company that handles your IT infrastructure and software under an SLA. With expertise in managing complex, dynamic infrastructures, Edylinn can oversee all your IT components, offering services from daily monitoring and management to long-term optimization and evolution.
Desktops
Laptops
Mobile devices
IoT devices
Software
Custom applications
SaaS applications
Cloud applications
Networks
Switches
Routers
Wireless access points
Modems
Hubs
Servers
Virtual private networks (VPNs)
Content delivery networks (CDNs)
Data storage
Databases
Data warehouses
Data lakes
Cloud data storage
Cloud infrastructure
Infrastructure as a Service (IaaS)
Platform as a Service (PaaS)
Virtual machines
Containers
Serverless computing platforms
Load balancers
Auto-scaling groups
Cloud storage services (object, block, file)
Cloud networking services
Security tools
Firewalls
SIEM
IAM
Network security monitoring tools
Antivirus
Cloud security tools
Encryption tools
Our Selected Projects
What they've said about us
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Edylinn Answers Frequent Questions
Is it really more cost-effective to hire an MSP than have an in-house IT team?
Working with an MSP gives you access to a wide range of IT expertise, eliminating the need to hire numerous full-time employees. Unlike in-house teams, MSPs offer uninterrupted support, ensuring continuous operation. Managed IT support focuses on preventing major IT disruptions, providing not only seamless business processes but also peace of mind for you.
Are there any hidden fees in managed IT services?
An SLA ensures you won’t have to worry about unexpected issues. It provides transparency and cost predictability in managed services by clearly outlining the scope and frequency of services an MSP will deliver.
Is it possible to have all-around managed support fully remotely?
Yes, that’s correct. As a provider of professional managed IT services, Edylinn remotely monitors nearly all IT components, including software, networks, data storage, security tools, cloud services, and apps. The only exception is hardware, which cannot be covered remotely.
